1. Service. Brand Scans provides analysis and reporting on how businesses appear across AI and search platforms ("the Service"). The Service measures and recommends; it does not modify third-party platforms.
2. No guarantees. AI and search results vary by time, platform, model, geography and phrasing. We do not guarantee placement, rankings, citations, mentions or recommendations by any third party. Scores are proprietary measurements, not official third-party ratings.
3. Authorization. You confirm you are authorized to assess every website you submit. You must not use the Service to assess sites you have no right to analyze, or to create deceptive authority signals.
4. Accounts & tiers. Features and limits are controlled by your subscription tier. Fees are billed in advance and are non-refundable except where required by law. On downgrade, historical results remain readable subject to retention rules.
5. Your data. You retain ownership of data you provide. We use it only to deliver the Service. Tenant data is logically isolated per workspace.
6. Acceptable use. No abusive crawling of third-party sites, no attempts to manipulate AI systems deceptively, no reselling without an agency agreement.
7. Liability. The Service is provided "as is". To the maximum extent permitted by law, our aggregate liability is limited to fees paid in the twelve months preceding the claim.
8. Changes. We may update these terms with notice; continued use constitutes acceptance.